Frequently asked questions

Are there bathrooms in the rooms?
No, the showers and toilets are separate from the rooms. They can be found in the same corridors as the rooms. We have showers and toilets on every floor in the hostel. You are welcome to use any bathroom or toilet.

What time is the check-in/check-out?
Check-in starts at 14:00 and will last all day/night. Check-out is before 11:00.

Is it possible to check-in after midnight?
Yes, you can. Please notify us if so.

Is there a curfew?
No, there is not. You can walk in and out all day and night long.

Does the reception close?
No, it doesn’t. The reception is open for 24 hours.   

Is there breakfast provided in the morning?
No, we do not serve breakfast, but we have a fully equipped kitchen where you can make your own dishes.

Are there lockers in the rooms?
Yes, there are and they are located underr your bed. During the check-in you will be provided with a free padlock if needed.

Is there a minimum age?
Yes, we have a minimum age of 16 years old. Only when accompanied by a parent or a guardian we do allow female children from the age of 12 years to stay in Hostelle.

Is there an age limit?
No, there isn’t. We welcome every adult age at Hostelle.

Are animals allowed at the hostel?
No, we do not accept animals at the hostel.

Is there a place where I can store my luggage?
Yes, we do have a safe storage room for luggage and offer this service for free.

Can I send parcels/mail/personal items before my arrival to Hostelle address?  No, we do not offer this service.

Are towels provided?
We rent towels for £2,50.  Please return them afterwards.

Are linen provided?
Yes, they are included in the price.

Is there any internet connection available?
Yes, we provide free WiFi. It can be used in all the rooms as well as in the common areas.

 Are there bikes for rent at the hostel?
No we dont offer that service. In front of the hostel you will find public bikes from Santander. It does require a membership. Visit this page for more information https://tfl.gov.uk/modes/cycling/santander-cycles/register-for-your-own-key?intcmp=2312. Please be cautious biking in London because traffic is on the left side and the roads are quite busy. Not everywhere you will find bicycle paths.

Are there printing facilities?
Yes, if you want to print something you can send an e-mail to info@hostelle.co.uk with an attachment which we can print. Printing is free for the first 5 pages.

Are there laundry facilities?
Yes, we do have laundry service for £7.00 (wash & dry). However it is not self-service, the staff will do it for you.

Are there any designated areas for smokers?
No, the hostel is completely smoke free. For smoking you must go outside or to the patio on the first floor.